Of exit and Brexit
Outsourcing agreements come to an end, just as do some political treaties. What can those steering the perils of partition learn from each other?...
William Hooper
William is a director of Oareborough Consulting, a consultant in business transformation and outsourcing. He seeks to make outsourcing and business transformation work in delivering the benefits expected. He works in the development of service strategies, programme management of change, sourcing advisory, benefits realisation, service architecture, service investigation, governance, service management and dispute resolution.
From This Author
Getting multiple suppliers to work together
Multi-supplier service is all the rage, together with its linking agent Service Integration and Management (SIAM). Wonderful in theory... How does...
Asking the right questions
The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market...
Contracting for multi-supplier DevOps
Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of...
The changing demands of retained service organisations
In the 1980s it was simple: there was little sourced service. Then came the bandwagon and many jumped on, keeping the thinnest retained shell. What...
Shrink an agile business case
There is a fiction that suggests that business decisions are made on purely utilitarian grounds. Psychologists have shown convincingly that people...
Building service capability
The concept of “capability” has long been used in strategic analysis to establish defensible leadership. What are the capabilities that are being...