Operational Assessments Guiding Principles Corporate Real Estate Services organizations face increased demand for workplace optimization strategies that improve both the effectiveness and efficiency of resources, and the...
Read MoreThere’s outsourcing and then there’s strategic outsourcing. The distinction between the two seems obvious today but professors James Brian Quinn and Frederick G. Hilmer did groundbreaking work that identified and evaluated the...
Read MoreEnterprise or GBS model? Where on the RPA journey? Biggest challenges? More knowledge-based work? The SSON Analytics Live Polling at the SSOW 2017 among conference attendees brought some interesting insights into the Shared...
Read MorePerhaps more than any other category, the involvement of human capital in construction sourcing is paramount when it comes to outcome success or failure. The sheer volume of manpower involved in the overall process — from the...
Read MoreIn recent years, the art and science of the Service Level Agreement (SLA) has evolved from monitoring metrics around systems and applications to a focus on business outcomes and business performance. Rather than measuring server...
Read MoreIn the first half of this series, we covered the importance of collecting crucial information regarding your software spend, user details and requirements. The next step in the process is analyzing the data to understand the...
Read MoreIn case you weren’t paying attention, the cryptocurrency market is hot, with more than 1,600 currencies and counting. That’s up from one (Bitcoin) a decade ago. Initial coin offerings (ICOs) raised more than $5 billion in 2017,...
Read MoreManaging relationships with suppliers is one of the most challenging parts of the procurement and supply chain process. If not done correctly it can be costly and risky. However, these risks and inefficiencies can be avoided by...
Read MoreMost procurement organizations lack the necessary data to make decisions about their services spend. The fundamental reason for the gap between the data they have and the data they need is that it is buried in documents. As a...
Read MoreA recent study by McKinsey and the University of Oxford on 5,000 large IT projects showed that 17 percent go so poorly that they threaten the very existence of the company. In addition, over half go massively over budget and...
Read MoreI don’t gamble very often. When I do, I tend to lose. These two facts established, you can probably guess that I spend very little time in casinos. When I do venture into one, however, I’m there for hours. Why, you ask? We’ve...
Read MoreWhen it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands...
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